Amazing customer service is the secret to success for Shannon Bassett’s 7-year old business, Home Fridays. Her company held steady during the recession and is now expanding. Home Fridays offers home management and concierge services for second homeowners in Bend, Sunriver, Eagle Crest, Pronghorn and Caldera Springs. Property management services include a home wellness check to ensure the house is safe as well as managing regular maintenance and repairs. Concierge services include a wide variety of requests from stocking the house with groceries to decorating for a party.

Before moving to Bend, Shannon was in the real estate business for over 20 years advising corporations around the world on how to manage their properties. She also was the owner of a second home and understands the frustrations that can come with that.

She loves this business because it is new every day with different client requests. Some days she is getting a window fixed or responding to an alarm call. This time of year I am planning Thanksgiving menus or hiring personal chefs, says Shannon.

One of the oddest things I have done for a client was figure out how to send a cat to Hong Kong. Now, that was challenging, she says.